Reaffirming Our Commitment to Mortgage Servicing Excellence

At Midwest Loan Services, we are committed to establishing and upholding the highest standards in mortgage servicing. We are pleased to announce that our dedication to quality has been formally recognized. Midwest Loan Services has been designated as a Fannie Mae STAR™ Performer in General Servicing for 2024.

This distinguished recognition affirms our organization’s unwavering commitment to operational precision, regulatory compliance, and exceptional customer service. It reflects not only our professional capabilities but also the guiding principles that shape our operations and long-term approach to excellence.

Fannie Mae’s Servicer Total Achievement and Rewards™ (STAR™) Program is the industry’s benchmark for excellence in mortgage servicing. The program encourages continuous improvement and recognizes top-performing servicers across three core categories:

• General Servicing
• Solution Delivery
• Timeline Management

Servicers are evaluated through the Servicer Capability Framework (SCF), a comprehensive assessment that measures performance in areas such as customer experience, process design, staffing, compliance, and operational execution.

During the 2024 STAR™ Program evaluation period, Midwest Loan Services, a division of University Bank, attained STAR™ Performer recognition in the General Servicing category. The following metrics substantiate our exemplary performance:

These quantitative achievements are indicative of our organization’s foundational principles of professional integrity, procedural accountability, and client-focused service delivery.

Achieving recognition of this caliber is not a matter of chance. It is the direct result of thoughtful strategic planning, unwavering dedication, and a robust operational framework. Our accomplishments are founded on four fundamental pillars:

1. People First

We prioritize investing in our workforce through continuous training and development, ensuring our team is fully equipped to engage with borrowers in a professional, empathetic, and knowledgeable manner.

 2. Process Excellence

Our operations are built on workflows that emphasize efficiency, regulatory compliance, and consistent execution, enabling us to reliably fulfill our service commitments.

 3. Rigorous Quality Control

We employ comprehensive oversight and proactive monitoring mechanisms to detect and address potential issues early, thereby safeguarding service integrity and regulatory adherence.

 4. Customer-Focused Approach

Whether supporting borrowers or collaborating with credit union partners, we remain steadfast in our mission to build enduring relationships and deliver tailored, effective servicing solutions.

This STAR™ designation is more than a mark of achievement. It reflects a formal commitment to our borrowers and client partners that Midwest Loan Services will consistently deliver dependable, premium-quality service throughout every phase of mortgage obligation administration.

For Borrowers

This designation ensures timely communications, precise account management practices, and compassionate borrower support protocols.

For Client Partners

This achievement reconfirms our standing as a reliable, high-performing mortgage servicer whose operational execution and institutional principles are closely aligned with your organizational needs and strategic

While this recognition represents a significant milestone, it is merely the starting point. At Midwest Loan Services, we remain steadfast in our commitment to continuous improvement and forward-thinking innovation. We will continue to invest in our people, refine our operational processes, and adopt emerging technologies to effectively meet the evolving needs of both our borrowers and institutional partners.

To our valued customers, esteemed partners, and dedicated employees, we extend our sincere gratitude. Your trust, support, and collaboration have been instrumental in achieving this honor.

We encourage you to remain engaged with us as we move forward with clear purpose, strong performance, and an unwavering dedication to excellence in mortgage servicing. The path ahead holds continued progress and innovation as we build on this foundation of success.