By: Kelly O’Bannon | EVP, Business Development
Date: January 14th, 2025
The mortgage industry, specifically mortgage servicing is more than a career for me. It is a deeply personal journey that connects my past, present, and future. My name is Kelly O’Bannon, and I have the honor of serving as the Executive Vice President of Business Development at Midwest Loan Services. Every day, I see how the work we do as a mortgage servicer and a mortgage subservicer impacts lives, providing stability and opportunity for borrowers and clients alike.
My journey into mortgage servicing began in my teenage years, working alongside my father in his file room. He spent over five decades in the industry, and his commitment to excellence shaped my understanding of what it means to be a mortgage servicer. Those early days sorting files and managing customer service tasks taught me the importance of precision, empathy, and dedication—qualities that are at the heart of every successful mortgage servicer.
Unlike many who find their way into the mortgage industry by chance, I chose this path with intention. Starting as a foreclosure specialist during college, I quickly learned how crucial compassionate service is in guiding borrowers through difficult times. Later, in loss mitigation, I experienced firsthand the importance of a mortgage servicer’s role in helping borrowers navigate financial challenges. These roles prepared me for a career dedicated to making a meaningful difference.
Over the past 26 years, I have held leadership positions across mortgage servicing, origination, and investment platforms. Joining Midwest Loan Services was a natural next step because of its reputation as a trusted mortgage servicer and mortgage subservicer. I was drawn to the company’s diverse client base, innovative approach, and unwavering focus on borrower and client satisfaction.
At Midwest Loan Services, my role is centered on helping clients discover how we can meet their unique needs. We provide end-to-end solutions as a mortgage servicer for lenders and as a mortgage subservicer, offering specialized expertise to support other servicers. My responsibilities include developing strategies that enhance borrower experiences and ensure our clients receive exceptional service. It is deeply rewarding to be part of a team that continuously seeks new ways to innovate and improve.
One of the most fulfilling aspects of my job is hearing clients express their appreciation for Midwest Loan Services. As a mortgage servicer and mortgage subservicer, we consistently exceed expectations. Hearing unsolicited praise at industry events reaffirms the dedication and passion that our team brings to every client interaction. These moments highlight the value of our work and the difference we make as a trusted mortgage servicer.
However, every success comes with challenges. Onboarding new clients can be complex, particularly when resources are limited on their side. As a mortgage servicer and mortgage subservicer, we have built a reputation for stepping in to provide hands-on support. Whether it is IT assistance, document management, or report development, our team ensures the transition process is smooth and stress-free for our clients.
One memorable experience involved a client struggling with limited resources during their transition to our services. Our team’s collaborative efforts not only resolved their challenges but also strengthened our relationship with them. These are the moments that remind me why being a part of Midwest Loan Services is so meaningful.
What motivates me every day is seeing the growth of an organization that excels as a mortgage servicer and a mortgage subservicer. Contributing to a company that creates long-term career opportunities while delivering exceptional service is a source of pride and inspiration. Knowing that our work positively impacts clients, borrowers, and employees alike drives my passion for the industry.
Midwest Loan Services stands out in the mortgage industry because of its 32-year history of putting clients and borrowers first. The company’s commitment to doing things right the first time reflects the values that make a mortgage servicer and mortgage subservicer truly exceptional. Recently, during a client meeting, we celebrated a major milestone that symbolized the collaborative spirit and dedication of our team. It was a moment that reaffirmed my belief in the unique approach of Midwest Loan Services.
As I reflect on my first year here, I feel immense gratitude for the opportunity to contribute to such a dynamic and impactful organization. The journey has been filled with learning, growth, and meaningful connections. I look forward to continuing to support Midwest Loan Services as a leading mortgage servicer and mortgage subservicer.
If you are seeking a partner who prioritizes excellence and innovation in mortgage servicing, I invite you to learn more about Midwest Loan Services. Thank you for allowing me to share my story. Together, we can continue making a difference for clients and borrowers every day.
