Dear Borrower(s),

Please be aware that we are experiencing extremely high call volumes.  Please see the email addresses below that you can send your questions/request too.

– For a payoff request, please send an email to

– For a general question, please send email to

– For insurance questions, please send email to

We are very sorry for the long wait times and are working as quickly as possible to get to our calls.

Thank you for your patience.

During these unprecedented and challenging times, Midwest Loan Services is striving to provide timely assistance to anyone impacted financially by the COVID-19.

We understand these financial and public health challenges over the past several months have been stressful. If you’ve been financially impacted please know we’re committed to assisting you. Our team is ready to provide you the guidance and will answer all your questions and concerns.  It’s important to remind all that mortgage assistance is only available to anyone who has been negatively impacted by COVID-19.

If you have not already done so, please login to your account for further information.


We solve problems for:

-Credit Unions/CUSOs
-Mortgage Companies
-Private Investors



You’ll never be a number with us.

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And thanks for visiting the mortgage subservicing provider that offers a Premier Service Advantage to homeowners and their lenders in all 50 states. Let us show you how Midwest Loan Services can help make things simpler and more efficient for you.

Here, meeting your needs is more than a mission. It’s a passion. Since 1992, we’ve made certain that everything we do shows we care.

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